|
Technical Support
Ax3soft technical support center provides technical support for
customers world wide.
Licensed users are entitled to obtain technical supports from
Ax3soft.
For answers to common questions, please see "FAQ".
If you meet a problem when using Ax3soft Sax3 but can not
solve it after referring to this manual and other materials on Ax3soft
website, you may enquire your local reseller for more advice or
contact Ax3soft support center.
|
|
Support
- Website support
In addition to up-to-date FAQ and Glossary, there are version
upgrade information and public resources relevant to Ax3soft
Sax2 available at http://www.ax3soft.com.
- Email support
You are welcome to contact us at
with technical questions at any time, We will reply you as quickly
as possible.
Note: In your email please include the serial number, product
version and edition, Windows' OS, detailed problem description
and other relevant information.
- Forum support
To get our support, provide your suggestions and discuss our
products with other users, please visite our
Official Support Forum.
|
Reporting Problem
When report a problem, please include the following information:
1. Is the problem reproducible? If so, how?
2. What version of Windows are you running (Windows 95, Windows
NT 4.0, etc.)?
3. What version of Ax3soft Sax2 are you running (to check the version,
choose About Ax3soft Sax2 from the Help menu)? Please
include the entire "version" line in your problem report.
4. If a dialog box with an error message was displayed, please include
the full text of dialog box and the text in title bar.
Note: You can press F1 for context-sensitive help at any time
when Ax3soft Sax2 is active.
|
